Refund & Return Policy
Effective Date: September 9, 2026
At Mick Auto Spare, we want you to feel confident when purchasing auto spare parts and automotive products from us. If you receive an incorrect, damaged, defective, or otherwise eligible item, we’re here to help.
This Refund & Return Policy explains when returns are accepted, how to request a return, and how refunds are handled.
Return Eligibility
You may be eligible to return an item if:
You received the wrong product or part.
The product arrived damaged.
The product is defective or has a manufacturing issue.
The item does not match the product description or order.
The item meets any other return conditions stated on the product page.
To be eligible for a return, products should generally be unused, uninstalled, and in their original condition and packaging, unless the item arrived damaged or defective.
Because automotive parts can vary significantly by vehicle, customers are responsible for confirming compatibility before ordering. If you are unsure whether a part fits your vehicle, please contact us before purchasing.
Return Timeframe
Please contact us as soon as possible after receiving your order if you believe an item needs to be returned.
We recommend contacting Mick Auto Spare within 30 days of delivery to request a return, unless a different timeframe is stated for a specific product.
Returns requested after the applicable return period may not be accepted.
Items That May Not Be Eligible for Return
Certain products may be non-returnable or subject to special conditions. This may include products that:
Have been installed, used, modified, or altered.
Are damaged due to improper installation or misuse.
Are missing original packaging, accessories, or components.
Were purchased with clear disclosure that they are final sale.
Are returned without prior approval when authorization is required.
If a product has been installed in a vehicle, please contact us before attempting to return it.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong automotive part, please contact us promptly.
To help us resolve the issue quickly, we may ask for:
Your order number.
A description of the problem.
Photos of the product and packaging.
Other information needed to verify the issue.
Please keep the original packaging until the issue has been reviewed.
How to Request a Return
To start a return, email us at:
Please include your name, order number, product name, reason for the return, and any relevant photos or information.
Do not send products back to an address unless we have provided return instructions. Unauthorized returns may cause delays in processing your request.
Return Shipping
If the return is due to an error on our part, such as sending the wrong item or an item arriving defective or damaged, Mick Auto Spare may cover reasonable return shipping costs where applicable.
For returns based on customer preference, incorrect vehicle information, ordering the wrong part, or other customer-related reasons, the customer may be responsible for return shipping costs.
Return shipping arrangements will be explained when your return request is reviewed.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please allow reasonable processing time for the refund to appear in your account, as the timing can also depend on your bank or payment provider.
Shipping charges may be non-refundable unless the return is the result of an error, damaged product, defective product, or another situation where a refund of shipping costs is required or approved.
Exchanges
If you need a different automotive part, please contact us before returning your item. Depending on product availability and the reason for the return, we may offer an exchange or another suitable solution.
An exchange may be subject to product availability and applicable return conditions.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at mi***********@***il.com.
We cannot guarantee that an order can be canceled once it has been processed, packed, or shipped. If the order has already shipped, you may need to follow the standard return process.
Product Compatibility
Choosing the correct auto spare part is important. Customers should verify vehicle compatibility using the applicable make, model, year, engine, part number, or other specifications before ordering.
Mick Auto Spare is not responsible for returns resulting from a customer selecting an incompatible part when the correct product information was available.
If you need help identifying the right part, we encourage you to contact us before placing your order.
Contact Us
If you have questions about a return, refund, exchange, or damaged order, please contact:
Mick Auto Spare
Email: mi***********@***il.com
We will review your request and work with you toward an appropriate resolution.